Eg999 Privacy Policy — Your data is our responsibility

Introduction & Definitions

Eg999 is a trusted online gaming platform in Bangladesh that https://eg999.bar domain. We place the highest importance on our users' privacy and are fully committed to protecting your personal information.

This privacy policy ("Policy") explains in detail how eg999 collects your personal information, the purposes for which it is used, how long it is retained, and how it is protected. This Policy applies to eg999's website, mobile app, and all associated services.

Key definitions

• Personal information: Any information that can be used to identify you directly or indirectly — such as your name, email, phone number, or IP address.
• Data Processing: Any activity involving the collection, storage, use, modification, or deletion of your information.
• Cookies: Small data files stored in your browser that eg999 uses to improve your experience.
• Third Parties: Payment providers, game suppliers, or analytics services operating under contract with eg999.

This policy may be updated at any time. Continued use of eg999 after any changes constitutes your acceptance of the revised policy. We recommend checking this page regularly.

What Information We Collect

Eg999 collects various types of information to provide you with our services. We only collect what is necessary — nothing more.

Information Provided at Registration

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address & Country
• Username and password (encrypted)

Information Provided for KYC Verification

• Copy of National ID or Passport
• Selfie or video verification (where applicable)
• Proof of Address (utility bill or bank statement)

Automatically collected information

• IP Address & Device Type
• Browser information and operating system
• Time Spent on the Platform & Pages Visited
• Gaming Activity & Transaction History

Purpose of Data Use

Eg999 uses your information only for specific, legitimate, and transparent purposes. We never use your data unnecessarily or without your consent.

You can opt out of promotional communications at any time. However, data collected for account management or legal compliance purposes cannot be refused.

Data Storage & Security

Eg999 stores your data to the highest security standards. Our servers are housed in internationally certified data centers and undergo regular security audits.

Security Measures

• 256-bit SSL encryption: All data transfers are fully encrypted.
• Password Hashing: Your password is never stored in plain text.
• Firewall Protection: Advanced firewall and intrusion detection system.
• Regular Audits: Regular audits conducted by third-party security experts.
• Access Control: Only authorized personnel have access to your information.

Data Retention Period

Eg999 retains all your data for as long as your account remains active. After account closure, certain information may be kept for up to 5 years due to legal obligations. Once that period expires, the data is securely deleted.

Sharing Data with Third Parties

Eg999 never sells your personal information or shares it with unauthorized third parties. However, limited sharing may occur in the specific circumstances outlined below:

• Payment Provider: bKash, Nagad, Rocket — minimum data required for transaction processing.
• Game Provider: Live Casino and slots game partners receive only a gaming ID.
• Identity Verification Service: Licensed verification agency for the KYC process.
• Legal Authorities: When required by a valid court order or regulatory authority request.
• Analytics Service: Anonymised data only, used solely for platform development.

Eg999 has agreements in place with all third parties requiring them to keep your data secure. They may not use your information beyond what eg999 has authorized.

Cookies & Tracking Technologies

Eg999 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie Types

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand platform usage patterns (anonymised).
• Marketing cookies: To show you relevant offers (subject to your consent).

You can disable all non-essential cookies through your browser settings. However, turning off certain cookies may limit some platform features.

Your Rights

As an eg999 user, you have important rights over your personal information. We fully respect all of these rights.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

Privacy of children and minors

Eg999 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If a minor has registered by mistake and this comes to our attention, the account will be immediately closed and all associated data will be deleted.

If parents believe their child has registered on eg999, please contact our support team immediately.

International Data Transfer

Eg999's servers may be located in various countries. When your data is transferred internationally, we ensure that equivalent data protection standards are maintained in the destination country.

We only share data with countries or organizations that can guarantee adequate data protection. All international transfers use encryption and are covered by contractual safeguards.

Policy Updates & Contact

Eg999 reserves the right to update this privacy policy at any time. For significant changes, we will notify you via email or an on-platform notice.

If you have any questions or concerns about this privacy policy, please reach out to our dedicated privacy team:

• Email: [email protected]
• Support: 24/7 live chat (log in to the platform)
• Response time: Usually within 24–48 hours

We believe transparency is the foundation of trust. eg999 is always on your side and committed to protecting your privacy.